Frequently Asked Questions

How do I return a defective product?

To make a return requires a proof of purchase. You must contact ResMed Corp. by emailing warrantysupport@mySplus.com stating your name, full mailing address, contact telephone number, the name of the product, its serial number, date and place of purchase and a detailed description of the problem you are experiencing. If the defect is covered by the warranty, you will be provided with an authorization number and instructions for return shipment. You may be asked to return your defective product. This is done at your own expense. Please include original packing material, product box, and accessories that were supplied with the original product. The returned product must be accompanied with original proof of purchase, a copy of which you should keep for your records. Failure to supply a proof of purchase will result in return of the product without being examined and at your own expense. ResMed Corp. will not be responsible for any damage incurred or loss during shipment. Please comply with the rules to avoid any additional charges.

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How long do I have to make a return?

The S+ unit can be returned within 30 days of the date of purchase.

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What do I have to include when I return my product?

Please ensure that you return the complete packaging, along with all the accessories that were supplied with the original product.

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Where do I ship my defective product?

You will be instructed on where to ship the product by contacting the customer service link by emailing warrantysupport@mySplus.com.

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How do I complete a return or exchange?

To return your purchase you must email warrantysupport@mySplus.com and you will be provided with the necessary instructions to complete a return or exchange.

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Do I have to pay for the postal cost to return my unit?

Yes. You will have to pay for the return postage and packaging.

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How long will it take for my return to be processed and to receive my refund?

You will receive your refund within two weeks from receipt of your return.

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What is covered by the warranty?

Defects in workmanship and materials associated with the product are covered by this warranty. The product must be used in accordance with its instruction for use. Any damage or defect caused by a failure to follow instruction which relates to this product will not be covered. These include accident, abuse, misuse, misapplication, product modification, faulty ancillary equipment, improper voltage or current, lightning or other acts of God. Products covered by ResMed Corp. liability are limited to repair or replacement. Claims must be made within one year of purchase.

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How is my privacy protected?

At ResMed we take your privacy very seriously, and we are committed to protecting the security of your personal information, including sensitive sleep data. You can review our privacy policy here. www.mySplus.com/Legal/PrivacyPolicy

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Where is my sleep data stored?

Your sleep data is stored securely in the cloud on servers located in Ireland and on your smartphone, providing you with constant access to your personal sleep records, history, and suggestions. See our privacy policy for further details. www.mySplus.com/Legal/PrivacyPolicy

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Can someone else connect to my S+ via Bluetooth® and download my data?

Logging into a password-protected user account is required to download data.

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What information can someone else see about me?

Your data is only accessed through your personal user account. It is not publicly accessible. Please view our privacy policy for further information. www.mySplus.com/Legal/PrivacyPolicy

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Can S+ hear me? Does it monitor my talking?

The bio-motion sensor monitors your breathing and movement only. The microphone on your compatible smartphone monitors the noise levels in your bedroom environment but no actual audio recording takes place.

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Is there a camera (video or image) in S+?

No, S+ does not contain a camera of any type.

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Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.