Frequently Asked Questions

What is a Smart Alarm?

When you wake during a period of light sleep you’re more likely to feel refreshed than if you’re awakened from deep sleep. The Smart Alarm seeks to wake you during a light stage of sleep. You simply choose a time window from 15 to 30 minutes during which you’d like to get up, and the Smart Alarm will gently wake you. If you do not enter light sleep during this time window, the alarm will instead sound at the end.

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Will the Smart Alarm work if my smartphone or tablet is on silent or do not disturb?

No, if you wish to use the Smart Alarm feature make sure the ‘do not disturb’ function is disabled and that you have not turned the smartphone or tablet to silent.

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Will the Smart Alarm work if I haven’t enabled push notifications?

Yes the Smart Alarm will work even if you haven’t enabled push notifications.

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Will the Smart Alarm work if my Bluetooth® is not connected?

No, the S+ needs to be connected via Bluetooth® to operate the Smart Alarm feature.

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Will the Smart Alarm work if my WiFi is not enabled?

Yes, the Smart Alarm does not need WiFi to function.

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What if I do not go into light sleep during the time window I have selected, will the Smart Alarm still sound?

Yes it will sound at the end of the time window you have selected.

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How do I change the volume on Smart Alarm?

The Smart Alarm volume is set using the volume controls on your smartphone.

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How does Relax to Sleep work?

The Relax to Sleep feature provides soothing sounds synchronized to your own breathing, to help you fall asleep. While lying still, you can reduce the pace of the sound by slowing your breathing. The relaxing sound will synchronize to your breathing within approximately two minutes of lying still. Then you follow the sound as it slows down, slowing your breathing and leading you into a more relaxed state, helping you to fall asleep more easily. The sound will automatically fade and shut off.

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What’s the difference between Relax to Sleep and Relax Daytime?

Relax Daytime is a feature that plays a calming sound prompting you to reduce your breathing rate. Its purpose is not to help you fall asleep, but instead to help you relax. To use Relax Daytime, you must match your breathing to the soothing sound. For Relax to Sleep, the pace of the soothing sound adapts to match your breathing and then gradually slows, helping you to fall asleep.

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How long will the sound play for if I use Relax to Sleep?

The maximum duration is 60 minutes.

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Do I have to lie still for Relax to Sleep to work?

Yes, initially you need to lie still for approximately two minutes once you start Relax to Sleep. This enables the system to accurately set the rate of the soothing sounds suited to you. You must also breathe at a constant rate.

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Will Relax to Sleep or Relax Daytime features work if my phone is on silent?

Yes, they will work as normal.

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How do I adjust the sound volume when listening to the relaxing sounds?

Use your smartphone settings or phone volume control to adjust the volume of S+ relaxing sounds.

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What is S+ Mentor?

Using a sophisticated analysis tool, S+ by ResMed combines your sleep, daily activity and bedroom environmental data. It gives you personalized and actionable feedback that can help you get a better night’s sleep. This may be in the form of small, daily changes you may choose to make, or larger tasks over a period of several days.

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Do I need WiFi enabled to receive feedback from S+ Mentor?

No, but you must have an internet connection via 3G, 4G, or WiFi to receive S+ Mentor suggestions.

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Why is there the option to provide feedback on the S+ Mentor advice?

When you receive a suggestion from the S+ Mentor, you will be given the option of telling us whether you would like to receive “more like this”, whether you are “not sure” or you are “not interested”. Your feedback is important to us, and over time, will help further improve the overall experience of this feature for S+ users. Therefore, please take the time to quickly select a feedback emoticon each time the S+ Mentor sends you advice.

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Do I need to provide feedback on every recommendation or suggestion from the S+ Mentor?

No, but by providing feedback, you are contributing to the further future enhancement of the S+ Mentor feature, we do appreciate your input.

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What can I do if I don’t want to receive any more recommendations or suggestions from the S+ Mentor?

We recommend you continue to receive these, as they are tailored to your individual sleep needs. However, if you choose to turn them off, please go into the Settings menu on the app and de-select S+ Mentor Notifications. Even with notifications disabled, you can still view the recommendations or suggestions in your S+ Mentor screen on the app.

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What is a Sleep Score?

This is a score combining multiple elements of your sleep measured against known averages for your age and gender. It’s measured on a scale between 0 and 100. On-going use of S+ should help you improve this score.

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How do I send myself the memo I recorded or typed using Mind Clear?

This is done through your smartphone. From within the Mind Clear memo, tap the sharing button in the top right-hand corner of the screen and the sharing options will appear. You must have an email account linked to your smartphone to be able to send the memo via email.

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Do I need an internet connection to use Mind Clear?

No, you do not need the internet to use Mind Clear. However, you will need a WiFi, 3G or 4G connection if you wish to share or email the recorded or typed memo you create in Mind Clear.

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Can I delete a memo I record in Mind Clear?

Yes. Swipe the memo you wish to delete to the left and you will be given the option to delete or not.

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Does Mind Clear send my information to the cloud?

No, Mind Clear does not transmit your audio or text memos from your smartphone unless you choose to send to yourself via email.

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Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.