Technical specifications and compatibility
Yes. S+ works with select Apple® and Android™ smartphones. Here are the compatible phones and operating systems
*iPhone® users, please go into Settings/General/About/Version to check your operating system.Back to Questions Back to Categories
S+ is fully compatible with iPad Mini™ and iPod touch® (5th generation) and the USB power supply unit provided with S+ can also be used to charge these devices.
S+ will also function on iPad® 2, 3, or 4 and on iPad Air™, but you must use your own tablet power supply unit and cable to charge any of these devices.Back to Questions Back to Categories
Your smartphone should automatically reconnect to the S+ after you have successfully paired once, assuming Bluetooth® is activated and visible on your smartphone.
However, you can also connect by simply tapping the red S+ unit icon on the top right corner of the app’s home screen. You will then be prompted to connect your smartphone with the S+ unit. The app’s S+ unit icon and the LED light on the S+ unit will turn green and remain green when your smartphone is paired with or connected to the S+ unit.Back to Questions Back to Categories
You can use the power supply unit provided with S+ to charge your compatible smartphone with your own phone charging cable. (The phone charging cable is not supplied.) The power supply unit is only compatible with charging cables that have a USB connector. We do not recommend that you use the power supply unit or cable to charge your tablet.Back to Questions Back to Categories
No, you must only use an official S+ USB power cable to power the S+. Replacement USB power cables are available for purchase.Back to Questions Back to Categories
Your S+ is portable. The pod and its frame have been designed so that the pod can be removed and used without the frame. This is especially useful when traveling, to reduce the storage space needed for the unit. When using the pod without the frame, make sure you position the base of the pod slightly above the level of the mattress to ensure it can monitor your sleep properly. You must always use the power supply unit and cable provided with your pod.Back to Questions Back to Categories
No it will not. If you change time zones, your sleep data will be shown in the local time of the time zone you are currently in, as opposed to the local time where your sleep was tracked. It will always show the local time of your current location.Back to Questions Back to Categories
Yes. You do not need internet access to record your sleep session and transfer the data to your smartphone for processing. However, you do need to connect your smartphone to the internet to be able to receive personalized suggestions. You will also need to connect to internet access for registration and creation of your profile initially. A 3G, 4G or WiFi connection will work to receive customized suggestions.Back to Questions Back to Categories
No, not while tracking your sleep. A Bluetooth® connection is however required to pair/connect the smartphone to the S+. The phone needs 3G, 4G, or WiFi in order to be able to receive the feedback and suggestions from the S+ Mentor and for any firmware updates in the future.Back to Questions Back to Categories
You do not need WiFi to use the app. Most features, with the exception of the S+ Mentor, do not require the use of WiFi to function properly. You will still be able to carry out basic sleep analysis. However, you will need WiFi to download the app. To receive personalized suggestions, you’ll need WiFi, 3G, or 4G.Back to Questions Back to Categories
Yes. S+ will need an internet connection (WiFi, 3G, or 4G) to give you customized feedback and suggestions and allow you view your data online. But you do not need an internet connection to carry out the basic sleep analysis.Back to Questions Back to Categories
Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.