Frequently Asked Questions

Where can I buy S+?

S+ can be purchased directly from www.mysplus.com and national retailers including Amazon, Bed Bath & Beyond and Best Buy.

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What payment methods are accepted?

We Accept the Following:
Visa, MasterCard, American Express and Discover Network.

At this time we can't accept cash, CODs, checks, PayPal, money orders or gift certificates for online purchases.

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What comes with my S+ purchase?

When you purchase S+ you’ll receive the S+ pod and a frame for holding the pod on your nightstand. A dual power supply unit and power cable is also part of the pack, along with a user manual and quick start guide.

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What other equipment do I need to use S+?

In addition to the items included with your S+ purchase, you’ll need a compatible Bluetooth®-enabled smartphone. To use S+, download the free S+ by ResMed app, available from the Apple® App Store and Google Play™. To download the app, you’ll need access to WiFi. To make full use of the S+ features and programs, including customized sleep suggestions, you’ll need Bluetooth and internet access via WiFi, 3G or a 4G network.

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Can S+ ship to a PO Box?

We cannot ship to a PO Box, as our carrier, FedEx, does not offer this service.

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How can I track my S+ order?

After you purchase your S+, you will receive an email confirming your order. You will receive another email when your purchase has shipped. This shipping email will contain a tracking number so you can track your order.

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Where can I buy a replacement power supply cable or power supply unit for my S+?

These can be purchased by contacting Customer Service on customerservice@mySplus.com or by calling 1-866-202-2973.

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Note: S+ is not a medical device. If you are seeking information on how to treat a sleep disorder, you should talk to your healthcare provider.